Refund Policy

Effective Date: May 27, 2025

At Phoncy, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms under which returns and refunds are processed.

1. Return Eligibility

• You may return an item within 14 days of delivery.
• Items must be unused, in original packaging, and in resellable condition.
• Customized or personalized items are not eligible for return unless defective.

2. How to Initiate a Return

• Email us at support@phoncy.com with your order number and reason for return.
• We will provide return instructions, including shipping address.
• Returns must be shipped with a trackable service.

3. Refund Process

• Once we receive and inspect your return, we will issue a refund to your original payment method.
• Processing time may take up to 7 business days.
• Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

• Exchanges are available for the same item in a different color or size.
• Contact support to arrange an exchange.

5. Damaged or Defective Items

• Report any damage or defects within 3 days of delivery.
• We will issue a replacement or full refund upon verification.

6. Non-Returnable Items

• Gift cards, clearance items, and customized cases.

7. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank or card statement again.
• Contact your bank or card provider.
• Still need help? Email us at support@phoncy.com.

8. International Orders

International customers are responsible for any return shipping fees, customs duties, or taxes.

9. Contact Us

For any questions or concerns:

• Email: support@phoncy.com